An Expert is a user type within the Dashboard. Expert profiles are showcased on your organization's Expert Center. If given login information to their profiles (by assigning their email address to the account), they will have the ability to:
- Receive and respond to inquiries
- Edit their profile
In some cases, you may not want to allow experts the ability to modify their own profiles. That is where Agents can come into play. Agents will be given the ability to edit Expert's profiles and respond to inquiries on the expert's behalf. Read more about Agents here.
Administrators retain the ability to modify expert profiles regardless of whether Experts can access their accounts or not. Read more about Administrator accounts here.